New Product: Armor(Unified Platform) Design

Built a unified security platform that integrates multiple Fortanix SaaS offerings (DSM, CCM, Confidential AI, Key Insight, IAM) to streamline service delivery and enhance visibility.

Role

UX/UI Designer

Industry

Data Security

Duration

Ongoing

Overview

Fortanix developed Armor to simplify data security across hybrid multi-cloud environments. It brings together key security solutions like Data Security Manager (DSM), Key Insight, and Confidential Computing Manager (CCM) into a single platform, making it easier to manage encryption keys, secrets, and sensitive data.

Background

Fortanix is a data-first security company and a pioneer in Confidential Computing. We help enterprises discover, assess, and remediate data exposure risks across hybrid multi-cloud environments to maintain the privacy and compliance of their most sensitive and regulated data, wherever it may be.
Learn more about what Key Insight does.

I am one of the key “UX Designer” in the Key Insight Product Design team

I joined Fortanix as a product designer three years ago and have been working on the Key Insight product for the past 1 year. As one of 6 designers in a company with over 100 engineers and 8 product managers, I contribute to both UX and UI design across various aspects of the product. My role involves enhancing user experience, refining the interface, and ensuring seamless interaction within the platform

I've grown tremendously in the last 3 years, some key achievements of which I have listed below

Conducted UX Audit on Fortanix DSM: I have conducted a UX audit on the Fortanix DSM product, identifying several usability and accessibility issues. This helped our team establish a structured roadmap to address these challenges, improving the overall user experience and ensuring better accessibility for all users.

Contributed to the Design System: I have contributed to the design system by researching different SaaS products, defining the grid system, and establishing clear rules for its usage. This ensured consistency and scalability across all Fortanix products

The process

Our process at Fortanix is based on the Double Diamond Theory and Lean UX process. We aim to incorporate the key phases of Discovery, Definition, Ideation, and Implementation in all of our products

Overview

Background

I am one of the key “UX Designer” in the Key Insight Product Design team

I've grown tremendously in the last 3 years, some key achievements of which I have listed below

The process

Our process at Fortanix is based on the Double Diamond Theory and Lean UX process. We aim to incorporate the key phases of Discovery, Definition, Ideation, and Implementation in all of our products

Understanding the problem

Before Fortanix began designing the Unified Platform (Armor) experience, they offered multiple standalone SaaS products like DSM, CCM, and Confidential AI, along with new add-ons like Key Insight and IAM services. Each time a customer requested a specific product, Fortanix had to deliver it separately, making the process time-consuming and complex for both the company and its customers

My research encompassed:

Understanding how other SaaS platforms, like Amazon, Azure, and Google, offer services under a single unified platform.
Identifying the challenges in service delivery and management, ensuring a seamless customer experience.
Evaluating how effectively services are delivered and managed to improve customer experience and operational efficiency

Gathering insights

I used a data-driven severity framework to prioritize usability issues in Armor, ensuring a structured approach to problem-solving. This framework helped assess the severity of each issue based on three key factors, allowing us to address the most critical pain points first.

Prioritization of issues

I went a step further by categorizing these issues into broader Epics, giving Product Managers and Engineers clear visibility into the key areas of Aromor(Unified platform) that required usability improvements. This approach not only helped prioritize issues based on urgency but also played a crucial role in shaping the product roadmap for the quarter.

Wireframing the solution

I quickly mocked up some basic wireframes to gather feedback from Product, Engineering, and the users on the overall layout and structure of the Armor. This involved establishing a standardized visual hierarchy and layout for the future component

Validating the designs

To ensure that the redesigned Key Insight platform effectively addressed customer concerns, I conducted usability testing sessions with key stakeholders.

During these sessions, I observed how users navigated the platform and interacted with the new unified platform.

Developing the designs

I created my high-fidelity mockups in Figma to allow the engineers to inspect the file and export the HTML and CSS code.

I worked very closely with the Front End team to spec out any missing interactions that were not covered in the high-fidelity mockups. I conducted a UX review of each front-end ticket that was implemented to ensure it was aligned with the designs before it went live.

Wireframing the solution

Validating the designs

To ensure that the redesigned Key Insight platform effectively addressed customer concerns, I conducted usability testing sessions with key stakeholders.

During these sessions, I observed how users navigated the platform and interacted with the new unified platform.

Developing the designs

I created my high-fidelity mockups in Figma to allow the engineers to inspect the file and export the HTML and CSS code.

Other projects

Key Insight Saas Product Design

Empowering security teams with real-time visibility and control over cryptographic key management through a data-driven security intelligence platform.

New Service: Identity Access Management (IAM) UX Design

Enhancing identity and access management with a user-centric design to improve security, usability, and administrative control

Mohan Reddy

Mohan Reddy

Mohan Reddy